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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of William Seigler

William Seigler

August 13, 2025

5  out of  5
rating by William Seigler
"Katherine was a great help today in helping to reduce my rates and kept me from leaving state farm."
We responded:
"William, thank you for your 5 star review for our State Farm agency. We look forward to continuing to provide you with remarkable service! If there is anything else we can do to assist with your insurance and financial services needs, just let us know. "
Profile photo of Nancy Markov

Nancy Markov

August 2, 2025

5  out of  5
rating by Nancy Markov
"I have used State Farm for home and auto insurance for years. When looking for life insurance I contacted them along with other companies. I did find a cheaper rate with another company but opted to go with State Farm instead. With the other company I would be dealing with an insurance broker. At State Farm I am dealing with a specific office which always handles any questions and concerns immediately. Katherine handled the application for life insurance quickly and professionally. It is reassuring to work with an office I know I can count on."
We responded:
"Nancy, thank you for taking the time to share your thoughts! We’re glad to help with your life insurance and to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Chloe Gilman

July 30, 2025

5  out of  5
rating by Chloe Gilman
"I moved states and called to get my policy changed as well as add a new vehicle. I believe I spoke with Ashley on the phone. I felt bad because I dumped a lot on her plate, but she was positive and patient with me. I was taken care of quickly and exactly the way I wanted to, and I was able to do so all over phone."
We responded:
"Thank you so much for your 5 start review Chloe! Thank you for giving us the opportunity to earn you business. And welcome to VA!"
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Alyssa Torrico

July 9, 2025

5  out of  5
rating by Alyssa Torrico
"I would definitely recommend Matt Brandt’s firm. Katherine was extremely kind and professional, and made setting up insurance for my business a breeze. They were able to provide me with great coverage at a very affordable rate!"
We responded:
"Thank you Alyssa for your review. It makes our day to hear about your great experience with our State Farm office. "
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Maria Echevarria

July 4, 2025

5  out of  5
rating by Maria Echevarria
"Hi Everyone I just wanted to let everyone know that Ashley is the BEST she was on point with all my questions and I had a whole lot lol she help me find what was best for me and my family 😁 she is sweet and friendly and went above and beyond with everything I needed. I'm excited to have found her and to be a new member of State farm!!!! She needs a Raise!!! For real"
We responded:
"Wow thank you so much for your 5 star review Maria. You’re right… Ashley is awesome! We appreciate the opportunity to help you with your insurance and financial services needs. Please call us anytime."
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Daniel Malave

July 1, 2025

5  out of  5
rating by Daniel Malave
"Great customer service I moved from a different state Ashley helped make all the information transition very smooth. Thank you lots"
We responded:
"Thank you Daniel. We really appreciate your 5 star review of our State Farm agency. Welcome to Virginia and to our agency family. "
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Jeraben

June 30, 2025

5  out of  5
rating by Jeraben
"Great customer service and very knowledgeable staff. 10/10 recommend to anyone moving to the area or just shopping around for better prices."
We responded:
"Jeraben - We appreciate your review and are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help. "
Profile photo of Marcus Yung

Marcus Yung

May 6, 2025

5  out of  5
rating by Marcus Yung
"I called for quotes on auto insurance as a first time policy holder and let me tell you this is one of the best experiences I've had over the phone. I talked with Ashley and she is a great person, very knowledgeable, kind and caring. She helped me understand everything and made sure I knew what I was getting with different variables. Kristyn helped me finalize my quote and she was also wonderful! I even received a check up call from Ashley to make sure everything went alright. As a younger guy and first time policy holder, I felt like I was taken care of and respected! Would recommend to anyone who loves great customer service!"
We responded:
"Wow, thank you so much for sharing your experience Marcus! And welcome to our agency family!"
Profile photo of Amanda Barker

Amanda Barker

March 31, 2025

5  out of  5
rating by Amanda Barker
"I have recently joined State Farm at the ladysmith location,Ashley has been very helpful with everything I’ve needed,I’ve called multiple times to get quotes on different vehicles and she has been very patient with me! And they are very very easy to get in touch with as well"
We responded:
"Amanda, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance and financial services needs. "
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Angelia M Kersey

March 21, 2025

5  out of  5
rating by Angelia M Kersey
"I am so thrilled with the fast and easy service that the Matt Brandt State Farm Insurance Team gave me today. Ashley was extremly helpful and informative she made the process stress free. I am so grateful to this team!"
We responded:
"Angelia, it makes our day to read your comments! Thank you for your compliments to our State Farm agency team. We appreciate the opportunity to assist with your insurance and financial services needs."
Profile photo of Ramona Johnson

Ramona Johnson

March 10, 2025

5  out of  5
rating by Ramona Johnson
"Where to begin? I called in to check on my policy and got Ms Ashley on the line. Her customer service was amazing! Friendly, Helpful, and Informative. I went from checking on something existing to bundling up and saving more than I expected. She also gave me grace so i could ponder while i navigate my hectic weekend. And made sure to connect today to seal the deal. I like that. Thank you again Ashley! You got that customer service thing on lock!"
We responded:
"Ramona, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of Russell Rowell

Russell Rowell

February 25, 2025

5  out of  5
rating by Russell Rowell
"Ashley helped me with my new insurance policy for my 2014 Mustang. She was very professional, very polite, very knowledgeable. If I were you Matt. I would give this nice lady a raise. I went through over a hundred employees in 14 years as a commercial fisherman...I had to deal with quite a few issues. Good help, is hard to find! They have bills, and dreams , Etc. I think you have a great employee with Ashley. Have a nice day, thank you 🙂"
We responded:
"Wow what an amazing review! Thank you for your kind words Russell. We are delighted to know you had a great experience with Ashley and look forward to assisting with your insurance and financial services needs for many years to come!"
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Brittany Andrews

February 25, 2025

5  out of  5
rating by Brittany Andrews
"Kathleen was so wonderful she helped within just a few minutes she was very efficient and made me feel at ease!!! The whole team is great but she is such an asset to State Farm!!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Ed Nimeth

Ed Nimeth

February 24, 2025

5  out of  5
rating by Ed Nimeth
"Katherine was fantastic! She took her time to go through all the options. A great representative for your company."
We responded:
"Ed, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Kelson Haldane

Kelson Haldane

January 29, 2025

5  out of  5
rating by Kelson Haldane
"Matt handled my transfer from another Insurance Company where I had three motorcycles and three cars to his insurance company save me money along the way and the experience was enjoyable. I can't recommend anything else but the customer service was definitely top-notch. Thank you Matt and Catherine in the office for all the work you did."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Mark Marti

Mark Marti

January 24, 2025

5  out of  5
rating by Mark Marti
"I am 100% satisfied with the service I got from this office. I got quick service"
We responded:
"We’re honored by your positive feedback, Mark! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Ann McNeal

January 17, 2025

5  out of  5
rating by Ann McNeal
"Was a wonderful experience, Wad able to answer question and walked me through the email steps. Wonderful."
We responded:
"Ann, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Profile photo of Angela Adair

Angela Adair

January 2, 2025

5  out of  5
rating by Angela Adair
"Just switched from another major company to State Farm. Not only was the price half of what I was paying, but the coverage was way better and the customer service was awesome. It was an easy process and they were so nice. Highly recommend this agent!"
We responded:
"Angela, thank you for reviewing our State Farm office! We’re thrilled that you shared your positive experience; your satisfaction is our top priority! We look forward to continuing to support your insurance and financial services needs. "
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J S

December 31, 2024

1  out of  5
rating by J S
"The worst agent I have ever seen. I was contacted a dozen times after already buying my policy about my quote because they somehow didn't even know that they were my agent already and asked me who my agent was after saying that I had already purchased my policy through them. After a few months I went to cancel my policy and have attempted to contact them 3 times to cancel it and they just keep ignoring it. Now I'm about to have another payment taken out of my bank account for a policy I asked to be cancelled well before the payment due date. I would highly recommend not using them for your insurance needs!"
We responded:
"We are shocked and surprised by this review as this seems contrary to who we are and providing remarkable service is and always has been our highest priority. Due to lack of name, we are unsure if this is a client of our office and unable to reach out to resolve concerns. Please contact us directly and we promise to address your concerns and work towards an immediate resolution. "
Profile photo of Renisha S.

Renisha S.

October 4, 2024

5  out of  5
rating by Renisha S.
"Excellent service!"
We responded:
"Thank you Renisha. That's very nice of you to share your comments about our State Farm agency. It's our pleasure to assist all of our clients with their auto, home, and life insurance needs."
Profile photo of Charity Pomales-Rodriguez

Charity Pomales-Rodriguez

September 10, 2024

2  out of  5
rating by Charity Pomales-Rodriguez
"I was very disappointed with the fact that it has taken a 3 weeks to get my refund. State Farm chose not to cover both vehicle leaving me with no choice, but to look elsewhere for coverage. I canceled State Farm within 24 hours of activating an account with State Farm. I was told I would get my refund in 10 days and it’s been 3 weeks of back and forth conversations, but no refund. They have no problem taking my money out of my account yet it takes forever to refund my money."
We responded:
"Thank you for reaching out Charity. Our agency strives to provide remarkable service and treat all of our clients/friends like family in every contact. We attempted to call you today and left a voicemail. Please call us back at your convenience as we want to resolve your concern. Underwriting eligibility requirements and billing refunds are not completed at our local agency but we can assure you that our office processed your requests the day we received them and have and will do everything in our power to assist you now and in the future. We hope to talk soon. "
Profile photo of L.R. Wiggins

L.R. Wiggins

July 26, 2024

5  out of  5
rating by L.R. Wiggins
"Wanted to give the Matt Brandt State Farm Insurance Team 5 Stars helped me with multiple insurance needs and my agent Ashley was thorough and informative she made the process seamless. I recommend giving them a call or even stopping by. They are Great Nieghbors!!"
We responded:
"Wow thank you so much! We appreciate the opportunity to earn your business and for your recommendation. We’re glad to have you as a part of our agency family. "
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Jacob M

July 18, 2024

5  out of  5
rating by Jacob M
"Honestly the best around. I have the cheapest insurance possible and besides that, every time I call, the employees truly go above and beyond to provide an exceptional customer service experience. Call them first."
We responded:
"Jacob, thank you very much for your 5 star review! Our team loves assisting with your insurance and financial services needs. Call us any time... we're always ready to help."
Profile photo of Jim Bailey

Jim Bailey

June 25, 2024

5  out of  5
rating by Jim Bailey
"Excellent personalized service. Office staff are friendly and helpful “Like a good neighbor”. Nice to have an agency that’s more than a voice on the phone or an email respondent. Looking forward to a long relationship 😎"
We responded:
"Welcome to our agency family, Jim! And thank you for giving us the opportunity to earn your business and for your kind review. We look forward to assisting you with your insurance and financial services needs for many years to come!"
Profile photo of Cynthia Goodman (Cindy)

Cynthia Goodman (Cindy)

June 18, 2024

5  out of  5
rating by Cynthia Goodman (Cindy)
"Always helpful and friendly, They treat you like family"
We responded:
"That's what it's all about Cindy... all of our friends/customers that we consider as and always strive to treat like family! Thank you very much for your 5 star review! And thank for your business and being part of our agency family :)."